Corrupted Gamertag Help

Hi there. My old gamertag was corrupted somehow, and when I tried to use the recover gamertag option, it said that the account was invalid. I went onto the website to try and log in and get a solution, only to have it create an entirely new account for my Windows Live ID. How do I recover the old account?

 

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Last updated July 5, 2018 Views 0 Applies to:

You recover the account by logging into it with the correct e-mail and password that was used when you created the account.

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I tried that, but it said that the account was invalid. Now the account that I am using to post is linked to my windows Live ID. I need to know how to get the old Gamertag back.

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It sounds like you will want to give phone support a call for further assistance with the issue (you can reach them at 800-4MY-XBOX). In the event that you're mis-remembering your password or Live ID, phone support should be able to provide it to you once you answer the account security questions.

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On the off chance you are not in the USA, then you can find your local support number by following this link support.xbox.com/.../call-us.aspx

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