Okay so, I've been put to the 'escalation team' - I'm not really sure what that is but it sounded all serious and that so I just listened to the techie and did as asked.
The first time it happened they told me they'd call me back before yesterday, but they didn't I called today and I was told I'd be called before Thursday next week, which I am slightly sceptical of, my problem as as follows:
My accounts email has assigned itself to multiple accounts, this is apparently impossible, recovery is impossible and the account is now unreachable, the techie I spoke to said it hasn't happened before and that the account was corrupt and now has no e-mail address assigned to it - which is, I quote, 'odd'.
I have about $300 worth of DLC on that account, and the techie told me, 'It's not a done deal, we may not be able to do anything, but I'll see if they can transfer some or all of your DLC, I do understand however that this problem was in no way your fault'
In the call he proceeded to tell me 3 times that it was IN NO WAY MY FAULT. Then proceeded to tell me after each time that they may not be able to help me.
So I am currently in my second week of waiting to see if I am allowed to have the content I paid for or not, because of an issue that was in no way my fault.
What can I do? Am I not entitled to something? Half my games are useless without DLC (Halo and Gears without map packs, gears using player hosts) (dragon age, mass effect, and a few other save games requiring DLC to continue my save)
What can I do? or has investing in a new Xbox 360 been a massive mistake?