Corrupt profile + Forgotten email and password

Hi there, i'm in a bit of a problem....i had an account that was corrupted, then i deleted the profile (just the profile) tried to recover it and neither of my login's will work :( I have my Gamertag and thats about it.. please can somebody help!! D:


Question Info

Last updated July 5, 2018 Views 34 Applies to:


I am sorry to hear about the issue, but I know that there are a few ways that we can attempt to take care of this.

Firstly, I would suggest calling Customer Support at 1-800-4-MYXBOX. The specialists there can use your gamertag to attempt to help you get back into your account. If you can verify the security information on the account, they should be able to provide you with the Microsoft Account email address. With that email address, they can then walk you through the steps that you will need to take to recover the profile to your console.

I really hope to hear that you were able to get back in! Can't wait to see you in matchmaking!

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