Corrupt account, forgotten details

A friend of mine corrupted their XBL account whilst using it on a USB stick. Unfortunately he created the account years ago and doesn't remember any details of the account i.e. the email address and password, therefore he cannot recover the account.

What can he do to get his account back? He has considered making a new account but he still has half a years gold (as well as the many save games associated) on the account and doesn't want it to go to waste. There MUST be a way of changing the email address associated with the account or maybe even just reminding him of the emal address so he can try his usual passwords.

Thanks

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

The account, including their Windows Live ID and password are their responsibility, and if they call Xbox Support, unless they can answer a handful of verification questions asked by Support (doubtful if they forgot their WLID and password), the account can't be recovered. The only way you can change the WLID tied to the account is by changing it on the Xbox 360, but of course you have to be signed into it.

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The only way and best method to go about this is contacting MS directly via 18004myxbox.  And go ask them if they can get back into the account. But to do this you will need proof of him owning the account either a credit/debit hes used before with the account or something as to keep a random person from trying to get into it.

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Hi G LI Y, if he cant signed into any way (phone, Tablet, pc), then the only way to recover is by calling support, they are the only ones with access to personal info (wlid is personal info) from the gamertag. Of course, they have to verify his identity first.

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Sorry to say it but sometimes you just have to bite the bullet on it. What was your friend doing when the profile got corrupted?

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