controllers wont update with headset adaptor connected

hey all.

im having issues updating the controllers with the headset adaptor connected.

i have followed the steps, tried troubleshooting etc but just no matter what i try, the controller will not update with the adaptor connected.

it will however update the controller if i remove the adaptor... yet every time i connect the adaptor now i still get the prompt to update the controller.

anyone else have a similar issue or a fix?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Same problem here and no solution...

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I am having the same issue.

Every time I plug the adapter in, xbox prompts me to update, but when I go to update, it fails.

Interestingly, if I choose not to update then the headset works...

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Exactly scr3wdriver, it works when you say no but occasionally the update prompt pops up in the middle of a Titanfall session and that is not a good thing at all!

I'm glad I'm not the only one.. I spoke to Microsoft online chat for half an hour yesterday and they had no solution for me, just had me do the thins I had tried already.. Power cycles, different cables and USB ports etc etc

Hopefully with the next console update this will work for us..

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I bought my adapter today and for the life of me I tried every trouble shoot method , power cycled off my Xbox , used different ports and still my Xbox will not update. Called Xbox and they too had me redo what I done with no solution. About 2 hours in I gave up and had a beer .

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Well I'm kind of glad it's not just me but I'm still bugged that I can't get it to take the update... And no one has any idea why and no solution..

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yah its been months now with this problem.  It's BS

hey microsoft, how about a little technical support on this one!

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