Controllers don't work, games don't load-XboxOne

My xbox one controllers aren't  working, if they do the xbox doesn't turn on. When i get the xbox one to turn on the controllers don't work.  Also when i try to load any type of game it loads to the menu and then backs out to the dahsboard before i can do anything.  It dose it work  though through kinect(except the games problem isn't solved this way either) Dose anyone else have these problems? Sorry if this seems vague. 

 

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Last updated July 4, 2018 Views 3 Applies to:

Hi FlamedBeacon,

Please could you try a  hard restart on your Xbox One by hold the power button for 10 seconds while the system is on. The system will turn off. When you hit the button again, it will start and display the green start-up screen.

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