Controller Wont connect after accidently unplugging.

Okay so here is my situation. I have a wire that plugs into my controller(ORIGINAL CONTROLLER THAT CAME WITH XBOX ONE) to make it wired so I dont have to always use batteries. I am playing with my friends and I accidently unplug it and I plug it back in and it some times reconnects and other times it just keeps flashing. If it does reconnect it will disconnect again later on. So I always have to restart my console and its fine untill my wire moves again and I have to repeat. This situation also happened back when I used batteries. If my batteries die and I put new ones in my controller wont connect. This is very annoying as if it does reconnect I will not be able to hear anysound out of my headset. This is extremely inconvienient and I would like this situation to be addressed and maybe a controller firmware update to fix this issue. Thanks again,

                              TROMMEL1234

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

IT HAPPENED 3 TIMES TODAY ALONE

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Hey there TROMMEL1234!

Sorry to hear about the controller connection issues! Let's try a few troubleshooting steps to see if we can get this issue sorted:

  • First, make sure that your controller has been updated to the latest firmware. You can update your controller by following the steps listed on our Xbox One Controller Update page.
  • Make sure that your console is directly plugged into a wall outlet.
  • If you haven't already, run through the steps listed on our Xbox One Wireless Controller Disconnect page.

Give the suggested steps a try and be sure to let us know how it goes. Thanks in advance!

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Hey Mister, it is plugged directly into a outlet and my controller is fully updated. I dont think its my controller charger though.

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Hey there TROMMEL1234!

Sorry to hear that the issue is continuing to occur. In order for us to collect additional information regarding this issue, I have sent you a private message. Just click here to check your private messages. Also, be sure to try all of the steps listed on the troubleshooting page. Thanks!

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