Controller won't update

My wife and I just bought Xbox ones, and we are trying to update our controllers to see if it helps with the crackling in our headsets. The controller is connected via usb but the Xbox says nothing is connected. Tried all ports both systems and the 10 second power clean reboot? Any help/ideas?

 

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Last updated July 4, 2018 Views 1 Applies to:
Answer

Update: tried an android phone usb and it worked. Huh.

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