Controller won't stay synced to console for more then 10 seconds

I just picked up my Console and got home, got it all set up. And right from the beginning my controller wont stay synced more then 10 seconds. The light stays on but the controller will not navigate anything. I press the sync button again and it re-syncs, once again won't stay synced past 10 seconds. If it's something wrong with the controller Gamestop said they would trade me but It wouldn't be the Day One Edition controller. I really hope I can get this fixed as I want to keep this controller. Any help would be greatly appreciated.

 

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Last updated July 4, 2018 Views 2 Applies to:

I've tried all 3 ways on the support section before posting. All ends in the same result. Won't stay synced beyond 10 seconds. Thanks for trying to help though

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Just thought I would also mention, it's the same way even when plugged in as a wired controller. Still only works for 10 seconds. Unplug the USB and replug it in and it'll work for 10 more seconds

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try to sync it through the Kinect

support.xbox.com/.../connect-a-wireless-controller

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