Controller stopped connecting at all

Controller worked fine coming out of the box for two days. On third day a game that I had downloaded "Zoo Tycoon" ( don't ask, I swear it is for the kids) would not load after we had played it on day two and the start of day three. It would keep going back to the home screen. After powering down the xbox one and fully reload screen, the game then worked and the controller did not connect. Tried full power downs again. Tried pressing the connect buttons on the console and the controller. Tried powering off the Kinnect. Tried startup while Kinnect was not plugged in. Tried resetting the settings for the console back to factory settings. Have not tried another controller but not excited about spending another $60 on another controller. Has anyone else had this problem. My controller flat doesn't synch with the xbox one. Not even for a second or two
 

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Last updated July 4, 2018 Views 1 Applies to:

Hi, could you try powering the console off, remove the power cable from the console for about 1 minute, reconnect the power cable and give things a try please.

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I did try that multiple times.  No success yrt

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did you find a solution i have the same problem

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No resolution.    Sent the controller back to Microsoft for 8 bucks shipping.    Have not received replacement but only shipped on Mon or Tue of last week

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The same thing happened to my Xbox, I was curious how long a repair normally takes from Xbox, I've tried more than one controller and none of them will connect to my Xbox. The only way I've got the controllers to work was plug them in with one of the chords you use to update controllers and then you have to play with the controller plugged in.

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Hey there Fa11enNinja!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

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