Controller randomly disconnect / re-connect

So, as the titles suggests I get a random disconnect at least once a day. It comes back on after a few seconds, sometimes only if I press any button on the controller!

Why has this not been addressed after 2 years please?

I know this doesn't seem to happen for everyone, but i certainly am not alone on this one.  Why not just stick with the 360 protocol, worked absolutely fine for years!!

1,200 votes (at tome of post)

https://xbox.uservoice.com/forums/251650-console-accessories/suggestions/7124981-fix-random-controller-disconnects-post-1502-updat

heres another..

http://www.ign.com/boards/threads/xboxone-controller-disconnecting-nightmare.454365728/

and here..

http://wegotthiscovered.com/gaming/xbox-one-disconnecting-controllers/

and 1 more

https://www.reddit.com/r/xboxone/comments/35i7xy/tech_controllers_randomly_disconnecting

Please sort this KNOWN issue out please.  Its the worst bug.

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

Hey there, TurokhanUK! The only way to get your random disconnects resolved is to get your controller repaired if you have done all the troubleshooting on our Controller support page. If that doesn't work, you will need to get your console repaired. To help save you some time, if you are able to test your controller on another console for a day to find out if it happens there, that will help you determine if it's the controller or your console causing the issue.

Let us know if you are still experiencing this after getting both of those replaced!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I've got 2 Xbox One at my house. One (Sunset White edition) works just fine and the Day One edition has the same controller issues. I've tried to replicate that conditions with the white console but it never disconnects and works like it is suppose too. Just replaced my Day One with a Halo 5... Guess what??? Still have to problems but the disconnects will reconnect almost instantly and oppose to waiting about 5 second before. Good luck getting it solve as it seems that no one at Microsoft will own up to the problem.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This might be worth a shot.

www.ifixit.com/.../22230

Although, its not clear if the controller uses the board of not?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

UPDATE: Since i have turned off the option for kinect to sign me in, ie just sign in, this issue has not returned.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This sounds weird but I was having the same issues. Out of frustration, I turned the wifi off on my iPhone 6 plus and it worked. No more disconnects at all.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm getting this issue frequently too, three times in the last half hour.

I have tried all the troubleshooting methods, no controller updates available, and have confirmed my batteries are 100% charged.

I don't have a Kinect, and an Xbox power cycle hasnt solved it.

No wifi is interfering with it (verified) and my controller is literally 2 metres directly in-front of the xbox with nothing in the way

I only got my Xbox One yesterday in time for Fallout 4, and already I regret buying it.

I think I've ruled out everything bar a console or controller fault, so I guess now I have to send it back

Hugely frustrating. Why can't Microsoft ever produce anything that just works properly?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Maybe todays update fixed it?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.