So my xbox one system is just at 1 year old. A few days ago the RS button started drifting. I can't even play games, no way. I saw on the forums some person at microsoft said to update controller ( which I do regularly) then unplug system for 5 minutes then plug it back in. If that does'nt work it's probably faulty and they will send them a new controller ( yes their system was over a year old). OK so I did all the above to no avail. I contacted microsoft and they will send me a BLACK controller for $60.00 plus SH. Seriously? My xbox controller is white, I bought the white system. Anyone else having this problem. I have never had a problem on any of my systems with the controller. The forums show lots and lots of people having the same issue. Ugh so frustrating getting help from Microsoft..