Controller drifting problems

My xbox one controller started drifting upwards. Even as iam typing this message now if i leave the cursor on the page it starts moving upwards and moving the whole page to the top. I have been reading this is a common problem for the xbox one controller. Should i just buy a brand new controller?


Question Info

Last updated August 27, 2018 Views 20 Applies to:


Thanks for the support message.

Apologies, but mechanical issues with controllers is an automatic repair.  Please go to for there is no troubleshooting steps to follow for mechanical issues with a controller.  If you purchased the controller with in the past 90 days, you will get a new one for free.  You can also take your controller to a Microsoft Store in your area and get it exchanged there.


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