Controller drifting problems

My xbox one controller started drifting upwards. Even as iam typing this message now if i leave the cursor on the page it starts moving upwards and moving the whole page to the top. I have been reading this is a common problem for the xbox one controller. Should i just buy a brand new controller?

 

Question Info


Last updated August 27, 2018 Views 20 Applies to:
Answer

Hello,

Thanks for the support message.

Apologies, but mechanical issues with controllers is an automatic repair.  Please go to http://myservice.xbox.com/ for there is no troubleshooting steps to follow for mechanical issues with a controller.  If you purchased the controller with in the past 90 days, you will get a new one for free.  You can also take your controller to a Microsoft Store in your area and get it exchanged there.

Cheers!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.