Contact Repair Tier 3 directly?

Is there a way to directly contact Tier 3 repair?  I have a warranty claim in (for a POWER BRICK) and I'm getting nowhere with normal phone support.  I have been told a minimum of 3 times that Tier 3 will call be in 24-48 hours...still nothing.  The last time for this was Monday, by the way.

My power supply (out of a 3 DAY old 360) was sent to the Texas address on Nov 3rd, received on Nov 6th.  I have the tracking number (so does support) to prove this.  The facility in Texas LOST it... That is a direct quote from one of the support people I've talked to.  I'm not sure what sort of investigation Tier 3 is doing, but at what point does it become silly and do they just put a new one in the mail to me?

30 days on a 5-10 business day back-in-my-hands guarantee does not instill confidence.  I'm sorry, but it doesn't.  I've done chat, call, twitter, and now forums.  I have a brand new Xbox with a brand new game stuck in it (with no way to get it out that doesn't void my warranty, I might add) and no way to play.

I am desperate for answers, my wife is desperate for answers...I feel like I'm being jerked around and I don't like it.

 

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Last updated July 4, 2018 Views 35 Applies to:

if it was less than 3 days old why not exchange the system where you got it most stores give you 30 to 90 days (I know wal mart has 90 days).

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unfortunately their is no way for you to contact tier 3 directly, you will need to contact Xbox support and ask to speak to a supervisor and explain the issue and let them know you would like an update on the status.

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