Is there a way to directly contact Tier 3 repair? I have a warranty claim in (for a POWER BRICK) and I'm getting nowhere with normal phone support. I have been told a minimum of 3 times that Tier 3 will call be in 24-48 hours...still nothing. The last time for this was Monday, by the way.
My power supply (out of a 3 DAY old 360) was sent to the Texas address on Nov 3rd, received on Nov 6th. I have the tracking number (so does support) to prove this. The facility in Texas LOST it... That is a direct quote from one of the support people I've talked to. I'm not sure what sort of investigation Tier 3 is doing, but at what point does it become silly and do they just put a new one in the mail to me?
30 days on a 5-10 business day back-in-my-hands guarantee does not instill confidence. I'm sorry, but it doesn't. I've done chat, call, twitter, and now forums. I have a brand new Xbox with a brand new game stuck in it (with no way to get it out that doesn't void my warranty, I might add) and no way to play.
I am desperate for answers, my wife is desperate for answers...I feel like I'm being jerked around and I don't like it.