I've been losing my connection to Live sprodically for a week or so. This happened a month or two ago, and I discovered that my router had reset the NAT to strict. I reverted it to factory settings and redid all the NAT fixes. The only one that worked was placing the XBOX in a DMZ. So I did that and the network test ont eh XBOX tells me there are no problems.
Over this last weekend, I started seeing a lot of buffering while watching HULU, while Netflix has virtually none. But now, its worse, firing up the XBOX to dashboard can result in a disconnect. I get a lot of random messages telling me I'm disconnected or can't connect and then can immediately reconnect.
What Country/State/Province do you live in? USA, MO
Modem brand & model number: Motorolla Surfboard SB6120
Router brand & model number: Linksys E1000 (first model, with latest firmware)
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Internal adapter
Thinsgs tried: UPnP was tried, but did not resolve NAT issue
NAT error currently? No
Error codes: CAnnot connect to Xbox Live/Can only access some features of Live at this time
ISP: Charter Communications
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
Y: 20A8 - 4800
ID: FFFF - FFFF
L: 0015 - 10F0
Q: 8015 - 100D
D: 22.214.171.124; 126.96.36.199
My results from Speedtest.net are as follows:
That's a fairly typical result.
Other things I've tried but haven't worked:
Clearing the xbox HD cache.
Resetting modem, router and xbox with appropriate time delay before restarting.
I have not contacted my ISP about this issue, as all other devices connect just fine to the internet. Therefore, I appear to be having a problem between my xbox, modem, router and live, probably in the modem or router. To make changes in the modem I do have to contact Charter - when I accessed the modem there were no options to change it. I was hoping to make the necessary changes to stop double-NATing, even though from what I understand, that doesn't happen with my model of modem (at least, googling didn't find me any answers).