Constant problem, need help.

I'm always getting an error every time I try to download my account.

Sorry, Xbox Live profiles can't be downloaded right now. Please try again later.

Status Code: 800704DC

 

What's wrong?

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

You need Confirmation Security Account Microsoft FIRTS

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tHANK YOU

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Hey there Hyper! Let's see what we can do to get things sorted.

I suggest giving these steps a shot:

  • Check to ensure that all of your Security Proofs are valid and up to date.
  • Check to see if you have Two-Step Verification enabled. If you do, be sure to properly set up the app password. If you don't want to use the app password, be sure to disable Two-Step Verification.
  • Optional: Copy your Gamertag over to an Xbox 360 formatted USB drive for safe keeping before the next step.
  • Delete your profile ONLY (do NOT delete profile and items).
  • Clear your system cache 3 times in a row. It sounds odd but 3 times in a row can help clear up stubborn issues like this.
  • Restart your console.
  • Download your profile.
  • Perform another Network Connection Test on your console.


Let us know how things go and we'll work with you from there. =)

 

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Nope, didn't work. Also, didn't my Gold end a while ago?

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Hey again Hyper!

Did you work through all of those steps in order? Can you tell us what happened every step of the way to give us a better idea of where the issue lies?

Also, are you sure that your Gold membership is expired? If so, this may have something to do with a billing issue. I suggest heading over to commerce.microsoft.com and ensuring that your billing information is valid and up to date. If that doesn't help, I suggest using the Contact Us page to set up a support call with a billing specialist who can look through your account and see if there are any hold-ups there.

Let us know how things go and we'll be standing by to assist. =)

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