Constant Disconnects from Xbox Live and BF3

Hello,

Recently I've been having some severe connection issues with not only Xbox Live but on Battlefield 3 as well.  I am able to connect to Xbox Live fine and other games, but for some reason BF3 does not work.  I will join a server and be kicked within a few minutes, often with an EA error message saying: "Connection with EA Online has been lost."  Other times I will randomly disconnect from Xbox Live.  My NAT is open and UPnP is enabled so I don't think it's a matter of port forwarding or any complicated junk like that.  By the way, I'm on a wireless connection with a Netgear WPN824v3 router.

Modem brand & model number: Thomson DHG536
Router brand & model number: Netgear WPN824v3
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?: Black external
Things you have tried: Resetting hardware, wired connection, all of Xbox Live Connection "solutions".
Is UPnP Enabled? Yes
Do you have a NAT error? If so, what is your NAT?: Open
Any Error Codes you encounter: No
Who is your ISP(Internet Service Provider)?: Comcast
W: 0000 - 0021
X: 0000-F001
Y: 20A8 - 4840
Z: 0000-0000
ID: FFFF-FFFF
L: 0015-0435
Q: 8007-0435
T: Wireless
D: 192.168.11, 0.0.0.0
S: WPA
C: 6

Thanks in advance.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox.

A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the Netgear router.

3) unplug the power from the Thomson modem.

4) Wait at least 30 secs then replug the modem power.

5) Wait 'til the light on the front of the modem which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

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Thanks for the quick reply Vibroplex.  Your solution didn't seem to work though.  I am still getting disconnected within a few minutes of joining servers.

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Do you have an Ethernet cable adequate to connect from the Xbox to the modem, bypassing the router? (Ethernet cables can go up to 330' without a repeater.) If so, bypass the router and see if the problem persists. If the problem persists, the router is AOK and we need to talk w/ Comcast; if the problem clears, a router tuneup is needed.

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