Constant Disconnection: Wi-Fi Xbox 360 S

Howdy. For the last several days (4 or 5) I have had problems with my XBOX Live connection dropping every couple of minutes (or up to 20 minutes later). I was wondering if anyone else is experiencing this issue. For the record, I have changed to 3 different routers, isolated the 360 so it is the only thing running on the network, called my ISP to have them run tests, tried port forwarding, DMZ.... nothing works. I have been a member of XBL for over 5 years and have never had an issue like this one. Please advise.

What Country/State/Province do you live in? USA/TX
Modem brand & model number: Modem: Ambit U1C018.80
Router brand & model number:
Belkin 600 DB (Current)/ Netgear 300N/ Netgear WNDR 3300
Network Connection Type: Wireless/Wired : Wireless
If Wireless, what type of encryption are you using? WPA
Things you have tried: Port Forward/ISP Modem Reset/ DMZ with Static IP / Xbox live tech support call / Multiple Routers / Isolated XBL on Network / Reset to original settings of network equipment
Is UPnP Enabled? Yes/no/Unknown YES (have tried with it off and port forwarding though)
Is NAT Type Open?  Yes (when Ports Forwarded)
Any Error Codes you encounter:

W: 0000-0021

X: 0000-F001

Y: 20A8 - 4840

z: 0000-0000

ID: FFFF-FFFF


What type of internet do you have? Cable/DSL/T1/3G? Cable
Who is your ISP(Internet Service Provider)? RoadRunner
When you run "Test Xbox LIVE connection" what is the exact message shown on screen?Successfully connected (not having a problem connecting to XBL)

 

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Last updated July 4, 2018 Views 7 Applies to:

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Does this have ANYTHING to do with the Service Alert given on the Xbox Live Status Page?

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Hi,

 

This could be quite a few things to be honest. It would be best to simplify your set-up and work out so:-

 

  • Connect your Xbox wired direct to the modem to see if your problem goes away (make require you to power off/on your modem before connecting to the Xbox)
  • Connect your Xbox wired direct to the router to see if your problem goes away

 

If those two options work you know its not related to your ISP and you will know that its just related to wireless so that's the area to look at.

 

Also on your PC run this:- www.pingtest.net and post the link to your results.

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[View:http://www.pingtest.net/result/40949013.png]

The ping test worked fine. Unfortunately, my 360 is in a separate room from my modem and router so I am unable to test it this way. (Also, I don't have a cord long enough to attempt making a wired connection for a test). I don't see how this could be the issue though when I have had no difficulties in the past connecting to live via wireless connection.

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It's good to check things like that. Your wireless router could be having problems where the wireless function is starting to fail. If you can't try that, it's not the end of the world though. Check for anything that could cause interference. For example do you use any wireless devices (Like Turtle Beach headsets) or possibly do you live near a lot of people?

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I understand it is important to check these issues, however I have used 3 different wireless routers now and all have the same result. I am not using any other wireless devices and I do not live near a lot of people.

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I should also mention that my laptop, PS3, TV and Ipad are all able to use the wireless network flawlessly like always.

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Well other devices connecting have little bearing on the Xbox 360. It's like comparing the qualities of a vegetable to a steak. They're just too different. Something is just catching your Xbox 360 and there's a chance it may be a setting on it. Did you get the recent update? And if so, did it start giving you disconnects after that?

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I downloaded the update on the 19th (i have a 360 slim) and as soon as the update went through I am unable to play online mutiplayers do to the extreme lag I have tried everything that xbox live suggests from port forwarding to going hard line My NAT type is open and I am having a similar issue.  Through over the phone support they could not help me and suggested that it could not hurt to try deleting the game off my harddrive and reinstall(badcompany2) it did nothing I also never had a issue untill the update.  It would be nice if I could delete the update to know for sure that is is the problem.  I hope they get a solution soon.

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Well, after trying just about everything else, I placed my router to a very elevated position to boost the signal and I have been online for 30 minutes ( Just played a game of Reach). What is strange is that this issue never happened before....

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