Constant Connection Interrupted Messages

For some reason while on Xbox Live I constantly am receiving Connection Interrupted messages.  When I test the connection, everything is fine and the game will at times run fine for extended periods.  But then it simply becomes unplayable. I was hoping someone could help me.

What Country/State/Province do you live in?  United States, Florida
Modem brand & model number:
Don't have a modem.
Router brand & model number:
Netgear N-600
Network Connection Type: Wireless/Wired
Wireless
If Wireless, what type of encryption are you using?
WPA2-PSK [AES]
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Black
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown Yes
Is NAT Type Open? Yes
Any Error Codes you encounter: None while testing
What type of internet do you have? Cable/DSL/T1/3G? Fiber Optic
Who is your ISP(Internet Service Provider)? Gator net
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

After testing connection, if you click status the following comes up:

Error Status report

W: 0000-0021

X: 0000-F021

Y: 20A8-4860

Z: 8007-2746

ID: FFFF-FFFF

 

Question Info


Last updated September 19, 2018 Views 518 Applies to:

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How long do you get trouble free gaming until you notice the issue? Also, is there a specific time the issue always occurs each day?

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Is it one game in particular that is causing you trouble, or does it happen with any game that you play?

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There is no set amount of time or set time of day that the error occurs.  It's happened in the afternoon, evening and late at night as well.  I have mainly just been playing Black Ops recently but my internet use to drop while playing Need For Speed as well.  

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How far away from your console is your router?  You can check to see how strong of a signal you have from the network settings screen on your console.

 

You could try changing your wireless channel from your router configuration page.  You might be getting interference from your neighbors wireless networks.

Do you have an ethernet cable that you could use to test your system on a wired setup?

Also, make sure there aren't any large metal objects near your router as these will cause interference.

 

Do you have any other games that you could test?  Black Ops isn't the best game to test for connection interruptions.

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Hi, that router needs to connect to a modem so you must be connecting it to another device into the yellow WAN socket on the back. Is it possible to go wired as a test to see if the issue stops happening?

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I'm having the exact same issue.  Been going on for around 3 months now.  Playing games we've always played before without ANY problems at all then started getting kicked out of games but not xbox live.  Replaced the modem, router AND had the telephone/internet company out and everything is great there.  It happens in ALL the games we play.  VERY frustrating.  Thinking there's gotta be something wrong with the console and since the wireless on the xbox is built in, I can't look at it.  The xbox is only a year and a few months old.  Hope there's a solution soon.

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Hey there GK - can you review the information posted in the START HERE sticky and post a new thread detailing your issue, with the information requested in bold? That will better help us help you. Thanks!

forums.xbox.com/.../9.aspx

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