console wont connect to xbox live

hello.
My xbox live was working perfectly 3 days ago.
as i turn it on and everything loaded up.
i was disconnected from live. then it signed me in.
i tried to sign into xbox live.
and this error popped up saying.
Your console can't connect to Xbox Live.
Do you want to exit this session and test your network connection?
If you are playing a game, you will lose any unsaved progress.
80151014
after that i try to test connection. 
and it show"s that everything is connected and running fine.
i try to sign into live again and it says the same thing above.
so i manually put in the ip adress/ subnet mask/default gateway/ and dns server(s) in.
i let it run it worked and now i have moderate connection but i still cant connect to xbox live due to my console not allowing it why is this happening to me when i just bought grand theft auto 5? any one have similar issue's.
 

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Greetings Az!
Follow the insctrution steps up front, and in given order, and let us know how that goes.

Could you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft account. This information is essential to ensure that your account is well protected and meets the security standards that Microsoft now provides.

With your security proofs being updated, let's focus on the next steps: Delete Profile Only from the Xbox storage device, clear system cache (three times in a row) and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely
Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache (3 times in a row)
 
  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Important: Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.


Post back and let us know how that goes and we'll work from there.

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ok i will try this now thank you and i will post again to let you know what happens

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it worked so far all i need to do is confirm proof that its me hahahahahahah woo woo thank you so much and i love you to death do us part. god bless you brother.

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cheers mate

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