Console safety

I have a new Xbox 360. I have connected to Xbox Live using the 1 month free offer. I downloaded the Kinect sports and the Fitness video successfully. However I am unable to play both since the console safety is on and the family settings pass code and the secret question are pre-entered. The console safety is default in the 'ON' mode. The window for changing this mode doesnt pop up. 

I am the adult of the house and cannot change the family settings although I wish and hence unable to use Xbox Live as part of this offer

How can switch the console safety off?

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Did you get the console used?  The safeties should not be on if it is a new system.  However, give support a call and they'll be able to help you out.  1-800-4MY-XBOX in North America.

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