Console keeps freezing

i bought my xbox 360 slim 250gb about 2 years ago. and all of a sudden yesterday it kept freezing. i couldnt even get to the dashboard it freezes when the xbox logo pops up. when the xbox logo begins to appear and does its spinning thing, the shadows under the logo keep flashing and are really glitchy then it jsut freezes, sometimes with the logo just frozen other times just as a white screen. ive tried everything any suggestions?  and could this have been caused by overheating or something? 

 

Question Info


Last updated July 4, 2018 Views 17 Applies to:

Hi there! Sorry that your console is freezing on you. Here's a link to help troubleshoot the problem: support.xbox.com/.../xbox-360-screen-freeze

If that doesn't help, contact us here! Hope this helps!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

it keeps freezing seconds after i turn on the console on the screen where the xbox logo comes up. i cannot even get to the dashboard. if you want i could post a video to youtube so you could see it

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

clean all vents to xbox, clean xbox power adater,  it has vents for cooling,  try to remove all usb devices and game- kinect and flash drives,  also remove hard drive and see if it makes any different.  if it does,  try clearing cache to all storage devices,  maybe redownload profile and turnoff auto sign it.  check hard drive for corrupted files - saves - videos - profiles.  back up saves and important files and maybe reformat xbox hard drive.  let us know happenes

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

nope, got the same result, froze before the dashboard on startup

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi JKenney15,
 

Sorry to hear about your console freezing! To clarify, did you try the steps in the screen freeze guide above that aileronroll linked?
 

If the steps there didn't help, does removing your hard drive and any USB devices help stop the freezing? Please let us know. It is possible that a repair of the console may be necessary.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

yeah i removed all usb devices, and the hard drive and it still freezes seconds after turning it on on the xbox logo before the dashboard

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Aah, boo.  OK, sounding like your console is indeed in need of service.  Good news is, it's pretty easy to set up here: support.xbox.com/.../repair-process

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You're not alone, Pretty much every thread on here has to do with failing slims. I'm on my second one and have the same problem. It's pretty much a sigh of system failure. I'm getting sick of seeing the same thing form support over and over again with no real answer. The xbox is garbage, and will fail like the last ones.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.