Console froze during a game, now freezes at start up, PLEASE HELP !!!

 During an online game of madden 25 i paused the game to make a change. As I was going threw the menu, the game froze. I then turned off my xbox then turned it back on. After I turned it back on, it froze time and time again at the xbox logo and before i could even sign in. I followed the support steps, step by step. unplugged everything, cleaned it all, took the hard drive out and it still freezes at the start up. I have no idea what to do or what caused this to happen. Anyone that can help that would be a great help..and i will reply if anyone as any questions for me that will help with the problem

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Greetings Shaq!

Before we begin troubleshooting, could you answer a few questions for us that will help us get a better understanding of your problem. Please read: forums.xbox.com/.../155724.aspx And post back in full detail. Be sure to include any troubleshooting steps you have tried so far so we don't post up solutions that you have already tried. Thank you!

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