Console freezes when I try to access the game library.

My Xbox 360 Elite keeps freezing every time i try to access the game library, I've tried from the dashboard, the guide, and the marketplace, but it freezes every time.

I have followed all the steps in this thread http://forums.xbox.com/xbox_forums/xbox_support/f/7/t/7834.aspx and the screen freeze wizard. I have cleared the cache, formatted the hard drive, deleted and recovered my gamertag, but nothing seems to fix it. If i press the guide button i can hear the sound of the menu opening, but the image is unchanged, and it does not respond to any buttons. (I have tried with more than one controller).

This only seem to happen when it is connected to Xbox Live. If I am offline I can access it, but not while I'm online, and it's when I'm online i need to be able to access it, to play with my friends. (Happens on both wireless and wired connection).

Is this a common issue? And is there something i can do to fix this, or should i just give up and send it to repairs?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

I've never heard of something like this happening honestly, and it's quite weird that opening your games library while connected to XBOX Live would only cause it to freeze and not when you're offline. Best thing to do would be to get it off for repair straight away.

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Just to be sure, have you tried recovering your Gamertag?

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@ Mister Fitzer

"I have cleared the cache, formatted the hard drive, deleted and recovered my gamertag"

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Apologies for missing that, mate. The eyes get a little blurry after the day's 200th thread. ;) In any case, I see this is happening only when online, which is certainly strange. I'm curious--does this happen with any GT that tries to access the library, or just yours?

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Hi Guys

i'm having the same problem!

if no GT's are signed in library works fine you can choose a game i.e bejeweled then sign in works ok but when you try to go back to the library it freezes....!!!!!!!!!!!!!!!

we have 4 GT's on this xbox (we have 2 other xbox's) & all GT's do the same?? help  :(

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Just to add

As No Terran said if your not connected to the net but signed in you can access the library but not when you are connected?? so confused??

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go here

support.microsoft.com/.../en-us

and do solution 1

it worked fine for me :)

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