Console disconnects when a game is started

My console will connect to Xbox live when I start it and log in, but when I start a game from the dashboard it disconnects from live and i cant reconnect. when i try to test my connection all it says is that I need to restart my router which is not my problem because i have tried that multiple times with no avail. This started when i tried to download the latest Call of Duty: Black Ops update and it wouldn't download. so i tried again later and it wouldn't even bring the update up I would just get disconnected form Xbox Live. Is there any way that I can fix this?

 

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Last updated July 4, 2018 Views 3 Applies to:

Perhaps clearing your cache will resolve your problem.

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Try clearing you Xbox Cache, by going to system setting and then memory. Also please make sure with the game your trying to play online is updated. For example a message may come up saying "Download this update to connect to XBL and play online".

Hopefully that helps!

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I will try this and see what happens, thank you.

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I have tried this and it has not helped. Is there any other possible solution?

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Hi this issue for all games or just Black Ops?

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