After a long battle with my xbox not working, I sent it to mesquite, texas for the last time. Microsoft told me I was getting a different console. The guy on the phone thinks it will be new, support here said refurbished. I tend to believe the latter, but now when I am watching my UPS tracking number it was updating funny. When I called in they said it is coming up like that because my package is coming from out of country?! Where is it coming from and why is it out of country? Not sure if it makes a difference but I have the new slim 250GB console.