This is second Xbox One with this issue - some games will not start including one brand new one. The bluray drive searches for the disc and then stops, or sometimes comes up with error stating that I need to use a compatible disc. Only seems to be games affected, and then only some of them. I've tried everything suggested by MS, but wondering if anyone else has had this issue and how you fixed it.
Any suggestions for a reputable repair shop in Dundee area would also be appreciated.