Console can't read some game discs

This is second Xbox One with this issue - some games will not start including one brand new one. The bluray drive searches for the disc and then stops, or sometimes comes up with error stating that I need to use a compatible disc. Only seems to be games affected, and then only some of them. I've tried everything suggested by MS, but wondering if anyone else has had this issue and how you fixed it.

Any suggestions for a reputable repair shop in Dundee area would also be appreciated.

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:
Answer

I had this issue as well. Later it turned into the Xbox One can't read any blu ray disc but only regular DVD. I had to send it to Microsoft to get it repaired. Lucky for me it was still under warranty.

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