Console banned?

We are getting Console Banned due to Terms of Use violations.  My stepson just played last night and when he tried today, got the console banned message.  We have spent a lot of money paying for the XBox, the Live subscription, and tons of cards with "points" to buy maps, etc.  My son says he has not touched the console nor has he done anything else to warrant this ban.  Plus, I have received no email, no warnings, nothing in regards to this ban.  I have seen other posts here today stating they are having the same issue and maybe there is some kind of glitch.  Please let me know why his console is banned and what we can do to have that ban lifted.  His XBox Live gamer tag is gunsmoke 1579 and it is under my Windows Live account - *** Email address is removed for privacy ***.  I spoke with XBox support tonight and they told me I would not be able to post under my Windows Live account, but I am entering this post using said account.  This further leads me to believe there is some kind of glitch. 
Thank you in advance for your information and help.

 

Donna Stewart

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

For account suspensions, please post in forums.xbox.com/.../41.aspx. For console bans, please read http://xbox.com/consoleban. For general info on violations and penalties, please read support.xbox.com/.../terms-of-use-conduct.

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My apologies

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No need to apologize, it's just what we've been told we can actually tell you. Other than that, the only people who would have answers are the XBOX Live Enforcement Team and they do not respond to topics in this. They only respond in forum #14.

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