hi i have just spoken to xbox live support and was told i needed to post on here.
the situation is my friend was made homeless recently and i had let him stay with us for a while til he got somewhere else and he was also an xbox live member. he has since moved out after a heated argument about him using my account, he had asked if he could recover his account to my console and i said that was fine because it was his. since he has gone i have discovered multiple accounts on my console that i have now deleted and he also tried to hack into my account and i have resolved that situation. when i try and sign into my xbox it says i have a console ban, i've been told by xbox customer support he may have been breaching the terms and conditions thats why my console has been banned, i would really like some help as i have been a member for about six years and have always followed the rules and i dont really do much else other than work , family and xbox. i would really appreciate the help