console Ban

I'm writing on behalf of my son, whose console was recently banned for an unknown reason. He regularly plays ModernWarfare2, BlackOps, online, and we are at a loss as to why this has taken place. I can't seem to locate any information pertaining to the problem, including any details, or the actual duration of the ban. Please provide an explanation and reinstate his use, as this system was expensive. His gamertag is "FatedDOUBLED".        After spending a longtime with XBOX live helpdesk and being very frustrated because they can not give an explanation of 'WHY' he has been banned i am starting to think that XBOX live is NOTworth the drama's trying to resolve the issue becuase you do not get any satisfactory answers at a minimum we wnat our GOLD membership credit back and we will probably buy a PS3! i hope this goes along way to people moving to PS3 world supremacy in gaming! This banning of consoles is pathetic if they cannot give people any explanation over the phone.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

ANSWER HERE

Microsoft will not give the reason over the phone 18004myxbox, or online here at forums.xbox.com but if you really want the reason for the console ban here is what you have to do.

AND YES I HAVE DONE THIS PERSONALLY AND AM TRYING TO HELP YOU

first visit the BBB.org and file a complaint against Xbox Microsoft

then call this number and guy and have a nice little chat with him

Matt Munsinger

XBOX Exceptions Analyst

Customer Advocacy & Exceptions Management Team

TEL: 1.866.425.9899 EXT: 1143765

Monday - Friday: 8am - 4pm PST

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Microsoft do not un-ban previously banned consoles as they are permanent. They do not ban people's consoles/accounts lightly, they do so after several investigations.
 
The most common reason for a banned console is modifying it, but there are other reasons such as marketplace theft.
  
You might want to post in section 14 in order to get an official answer. Although they might just delete your thread and post a link like below as they do not discuss console bans.

Console Ban

You might also want to check out this thread.

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Hi there! Unfortunately Support agents will not be able to help you out with this issue. The only people who deal with this type of thing is the Enforcement Staff. Depending on your issue, please refer to one of the following links. Thank you!

For account suspensions, please post in forums.xbox.com/.../41.aspx.

For console bans, please read http://xbox.com/consoleban.

For "marketplace theft" issues, please read forums.xbox.com/.../62589.aspx.

For general info on violations and penalties, please read support.xbox.com/.../terms-of-use-conduct.

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