I've talked to an xbox live represetative about my son's console being banned and they could not supply an answer. I need to know as a parent what he supposedly had done so that I can correct this. The reasons given on your'e site can not explain exactly what he did. Our xbox was bought new from Toys R Us.....so there is no way that it was modded without us knowing before hand. We were never issued any warnings at all before the ban.