Console Ban - Reference # 1161551122

I purchased my console new 2 years ago. It is an XBOX Elite. We have thoroughly enjoyed it, play it regularly and watch Netflix and other movies on it. My son and I logged in today to play COD Black Ops Zombies and received a notice that the console has been banned. We have not altered our console in any way or fashion. Occassionally the console has difficulty reading a game disk upon initially inserting it. I have regularly updated the console when prompted and have never had any other issues. Is there any way for you to assess if there is an issue with my account or if you can log on to my account and read the data from my console? The representative indicated to me that this has been a regular occurance and provided me with the above noted reference number. We would sincerely appreciate your assistance and response at your earliest convenience.

Warmly,

Nate

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

I'm sorry to have to tell you this, but you won't get an official response to your console ban inquiry, either via the support number or the forums.  If your console has been banned from the service the ban is permanent and can not be changed.

 

 

http://www.xbox.com/en-GB/consoleban

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Hi,

Sorry but this is not the correct forum for your query :(

Forum - 02 - Connecting to Xbox LIVE is to ask about issues relating to Xbox live connectivity, if you have been banned that is the reason you cannot connect

For account suspensions, please post in forums.xbox.com/.../41.aspx

For console bans, please read http://xbox.com/consoleban

For "marketplace theft" issues, please read forums.xbox.com/.../62589.aspx

For general info on violations and penalties, please read support.xbox.com/.../terms-of-use-conduct

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Hi there! Unfortunately Support agents will not be able to help you out with this issue. The only people who deal with this type of thing is the Enforcement Staff. Depending on your issue, please refer to one of the following links. Thank you!

For account suspensions, please post in forums.xbox.com/.../41.aspx.

For console bans, please read http://xbox.com/consoleban.

For "marketplace theft" issues, please read forums.xbox.com/.../62589.aspx.

For general info on violations and penalties, please read support.xbox.com/.../terms-of-use-conduct.

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