My wife and I tried to log onto xbox live this evening to watch a movie on Netflix and recieved the following Message:
We checked on Xbox live website to try to figure out why we would be recieving this message and it said that our consule was banned for violating one of the following things:
"Consoles can be suspended from Xbox LIVE for a number of reasons including, but not limited to:
- Console tampering: Physically opening the Xbox and modifying it to play illegitimate software.
- Online fraud: Attempting to social engineer users, take over Xbox LIVE accounts, or other fraudulent activities.
- Repeat egregious violations: Multiple actions taken on accounts on the console by the Enforcement team for disrupting the service or impacting users."
After contacting customer support by phone we were directed to the forums website to post our problem on here. They told us they don't have any information on consule bans and that they are handled by the people on there and they should be able to tell you what is going on. I thought that this was a little strange. Don't you work for the same company? So here I am, why was our consule banned? And why do I now have a $300+ paper weight sitting in my living room?
It just seems like with all of the posts on this forum that the problem is on your end and and not ours and we realy don't appreciate being jerked around like this without any warning. I think that xbox should review its policy for banning consule and rendering them unusable. It's really not a good business practice. It only irritated me more seeing all of the other posts on this forum with very little response from xbox on this issue. I really don't like be told that we can't use something that we paid good money for without any type of justification or explanation.
Our Gamer Tag is: InsaneZeyn
Thank you in advance for looking into this issue. Looking forward to your response!