Connectivity issues

Hi,

So I got my new router yesterday and connected everything, now the problem is that the internet gets really slow at times and that makes my Xbox lagg a lot. I get disconnected from Party's and games. I already port forwarded the required ports.

My set-up is like this:

Modem (100 Mbps) -> Switch (100 Mbps) -> Router 1 (out of the picture, 150 Mbps) and Router 2 (My router, 300 Mbps)


What Country/State/Province do you live in? The Netherlands, Noord-Holland
Modem brand & model number:
 Ubee EVM 3200
Router brand & model number:
 Netgear WNR2000v4
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Xbox 360S Internal
Things you have tried: Resetting the modem and router, setting up a static IP for the Xbox
Is UPnP Enabled? Yes/no/Unknown: Yes
Do you have a NAT error? If so, what is your NAT type? No
Any Error Codes you encounter: No
Who is your ISP(Internet Service Provider)? Ziggo NL

W: 0000 - 000B
X: 0001 - 8005
Y: 20A8 - 4800
Z: 0000 - 0000
ID: FFFF - FFFF
L: 0015 - 10F0
Q: 8007 - 0435
T: Wired
D: 10.0.0.9/255.255.255.0
S: 10.0.0.1
C: 10.0.0.1/0.0.0.0

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hey Hakko,

Great question,

The first router is located in the living room. That router is not providing enough WiFi signal to reach my room and I only have 1 LAN cable to my room. So I bought a switch and a second router to connect all of my devices in my room to the modem.

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Well, the switch might be causing the problem. It's generally not used in the way you have it set up (when I've seen it, it's normally between the router and the device). Is there a way we could temporarily eliminate that and then test out how your connection is after that? You can do this either by moving the Xbox closer to your modem temporarily and doing a direct to modem connection, or just by getting a long enough ethernet cord to connect your Netgear to the modem directly. Both of those ways will help us out immensely.

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I changed my set-up once again and it seems that the change fixed the issue.

Thanks though Hakko for all the suggestions.

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Just a question, but why do you need 2 routers?

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Well, it says it's wired. I have seen recently that the most recent firmware of Genie on Netgears has been causing some problems wired. You say you that the console has the internal wireless adapter. Can we go wireless and see if that helps?

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Hey again Hakko,

Changing to WiFi actually did make it better for quite some time, but after a while the issue showed up again.

Thanks for the try anyway!

Anyone any more suggestions?

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Hey again Hakko,

That was a great tip indeed, but unfortunately it did not make a change in the situation.

I don't think that the switch is the problem here. It's an advanced switch which also creates multiple IP's and connections to provide enough internet speed for my router.

I did not have this problem with my old router, so I guess my new router is causing this issue I only have to find out what exactly is causing it.

PS. Putting back my old router won't be an option since this won't provide enough internet speed for my devices to work properly.

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