Connection problems to XBOX LIVE

Dear all, 

I have problems connection my new XBOX 360S black to XBOX Live.


 What Country/State/Province do you live in? Germany
Modem brand & model number: Fritz!Box 7170
Router brand & model number:
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? internal
Things you have tried: all what I could find
Is UPnP Enabled? Yes/no/Unknown YES
Do you have a NAT error? If so, what is your NAT?
Any Error Codes you encounter:
Who is your ISP(Internet Service Provider)? 1und1
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000-0021
X: 0000 - 000D

Y: 20A8 - 4800
Z: 8015 - 1007
ID: 0006 - 0000
 

 

Can anybody help me ?

 

 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi, And welcome to Xbox LIVE.  First thing what I like to say is be aware that you have created an account from the website. If you like to use this e-mail address for your profile on your xbox, you can recover this one BUT!! don't do that if you have already GameScore on your offline account. Use an other e-mail instead if you push the button "Join Xbox LIVE" on the Xbox.

With that bin said, if you open the interface from your modem in a browser with http://192.168.178.1 or http://fritz.box, and try to look for uPnP and enable that. It should be under "NETZWERKEINSTELLUNGEN".

Let us know how it goes...

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I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your FritzBox DSL gateway, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox.

 

A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the gateway

3) Wait at least 30 secs then replug the gateway power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

 

If that does not solve the problem, please write back!

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