connection problem with xbox live.

I can't connect to xbox live. I followed the steps to get some live action, but it is not working. I upgraded my membership to gold member, but that didn't work either.

 

I once played a pirated game on my xbox on live, is it possible that it is the issue. I think I got banned at the time I played the pirated game, but it is like 3 years ago. Could this still be the issue, and if it is, is it possible to get unbanned ?

 

My xbox is connected through cable through my router, and there is connection to the network and from network to internet, but not from internet to xbox live.

 

I hope someone can help me

 

Regards

Sebastian

 

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hi, if your Xbox was banned previously and you are using the same Xbox now that ban will still exist

What error message do you get and what status codes?

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I get no status codes. But I do get af message that says: "can't connect to  xbox live. Select test connection to troubleshoot, or try recovering your profile"

It is the same xbox as 3 years ago, so it is probably a ban problem. Is there any way to reverse that ?

Regards

Sebastian

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Console bans can not be appealed nor reversed.  Your only option is to purchase a new console and then follow the rules as set out in the Terms of Use and Code of Conduct to avoid any future enforcement actions against your account or console.

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