connection keeps cutting out

i can play online by myself but when i play with some friends i get kicked out and lose my connection.

went to test xbox live connection it passed. pressed the y-button for status and this came up

Error status Report:

W: 0000 - 0021

X: 0000 - F001

Y: 20A8 - 48E0

Z: 0000 - 0000

ID: FFFF - FFFF

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

My boys kept getting kicked off until my cable/internet company changed our digital back to landline. Now, there's no problem getting kicked off.

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Hey Doc, can you take a few minutes to answer the bold questions listed here, to better help us help you? Thanks!

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What Country/State/Province do you live in?                 USA

Modem brand & model number:                     2wire gateway.    2701HGV-B

Router brand & model number:                         2wire gateway.    2701HGV-B

Network Connection Type: Wireless/Wired               wireless

If Wireless, what type of encryption are you using?                 wpa/wpa2

Things you have tried:                                 contacted service provider, change network password,

Is UPnP Enabled? Yes/no/Unknown                 unknown

Is NAT Type Open?                                                      dont know

Any Error Codes you encounter:                                        

What type of internet do you have? Cable/DSL/T1/3G?                               DSL

Who is your ISP(Internet Service Provider)?                                                       U-verse

When you run "Test Xbox LIVE connection" what is the exact message shown on screen?                 connected

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I see that you don't know if your NAT is open or not, which means it's likely closed. Can you please take a few minutes to try the steps listed here to open your NAT, to see if that resolves the issue?

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