Connection Issues

My husband and I have always gamed together. Within the last couple of days though, we keep running into a connection issue- we can't connect to each others games. The way it's set up is that we are both connected to independent wireless accounts (He is on HomeA and I'm on HomeB) (in the same house though) and have OPEN Nat types. Whether we are hard wired or wireless, our NAT types read open, but we just can't join each other's games. In Borderlands, it times out. In Dead Island, it says the game is no longer available, so on and so forth. We have tried resetting the router, we have tried resetting our consoles. Both boxes are up to date on updates and I am at a very, annoying and frustrating loss. What else can we try?!?!?! PLEASE help.... 


Question Info

Last updated July 4, 2018 Views 7 Applies to:

Hey there,


Sorry to hear about the connection issue! Let's check a few things to narrow this down. First, let's Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.


  • Download Speed  
  • Upload Speed  
  • Latency  
  • Packet Loss % 
  • Wireless Strength (if applicable)   
  • Modem Manufacturer  
  • Router Manufacturer (if being used) as well as the model number  

Keep us posted!

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