Connection Issues

What Country/State/Province do you live in? United States, Alabama
Modem brand & model number: Unknown
Router brand & model number: Unknown
Network Connection Type: Wireless
If Wireless, what type of encryption are you using? WPA2
Things you have tried: Xbox Live Connection Solution Troubleshooting guide
Is UPnP Enabled? Unknown
Is NAT Type Open? Unknown
Any Error Codes you encounter:

W:  0000 - 0000

X:  8000 - 0615

Y:  0000 - 0000

Z:  0000 - 0000

ID:  0000 - 0005

What type of internet do you have? Cable (I think)
Who is your ISP(Internet Service Provider)? Comcast
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? 

"Can't connect to your wireless network.  Your wireless network is secured with a WEP key or WPA passphrase.  Your console may be using the wrong one."

I recently moved to an apartment complex that provides free wifi.  I've had trouble with all my wireless devices, but the things that worked previously are not helping me any.  They use OpenDNS web security.  I'm not sure if this is the issue, but I'm sure it has something to do with it.  I don't have access to the router or modem, all I have to work with is a wireless signal and the settings on my device.    If I can't resolve it I will have Comcast run a private line, but I'd rather use the free stuff if possible.  If anyone can help I would really appreciate it!


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Are you sure you're entering the password correctly? That's the message that generally appears when a password is not accepted by the router.

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