Connection issues

When I turn my xbox on I can connect to live fine, however, I get disconnected as soon as I try to do anything related to actually using the internet. I've tried power cycling everything multiple times to no avail and using a wired connection is not an option. When I test connection, it succeeds if I power cycle, but the problem persists. It will fail if I test it after trying to do anything on the xbox.
 

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Last updated July 4, 2018 Views 5 Applies to:

Please do a hard reset on your router,

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Thanks for replying. I just tried doing that and the problem is still there.

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Hey Fyber, sorry to hear about the disconnects! Can you please try re-downloading your profile, using the 'download profile' option in the sign-in menu? Let me know if that helps. :-)

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Fyber isn't the only one havin connection issues. I am unable to connect as well.

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Sorry to hear it Kurokage! Would you mind creating your own thread in which you answer the bold questions listed here? That will allow us to provide the best support possible. :-) 

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@Fyber

I would check check to see of there is a firmware update for your router.  If so, give that a shot.  

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I've tried doing all the new suggestions now. Downloading the firmware update fixed the problem for about 45 minutes before it returned. I also can't download my profile due to not being able to connect to LIVE. Rather frustrating.

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Hmm, okay, at this point let's take a look at your network setup. Can you please answer the bold questions listed at the bottom of this sticky post please? Thank you! :-)

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