So, the day the Star Wars Battlefront Beta came out my xbox live decided to cut out. I checked my network and it said I was connected, my NAT Type is Open as well, but all I can see is my Home screen. The odd thing is I can see when my xbox live friends log on and I can even message them if they message me first, but I can't actually access my friends list, the store, my apps...nothing.
So, I called Microsoft and walked through all the options they could come up with, even going back to factory settings and reinstalling my profile. I power cycled it, I disconnected the power cord from the machine and the wall. I reset my router and modem and even called my ISP to make sure the internet wasn't the problem. None of it worked. When I switched to wireless from wired the screens showed back up, but as soon as I searched for games in the Store I lost them again and got an error. They thought my Ethernet jack was messed up because of it coming back after I switched to wireless, but that's clearly not the case, because for one I still had internet and a good connection when I was connected with the Ethernet cord.
Overall I'm completely stumped. I've tried everything that Microsoft could think of, to the point I was being put on hold for 10-15 minutes at a time so the support person I was talking with could discuss it with someone with more knowledge. This happened 4+ times. They claim they have never had this problem before. Anyone know what it could be?