connection error

Hi my xbox live has been running increasingly slowly recently and now (not sure if it is a coincidence or not)it has stopped working altogether. When I log onto the xbox I am told that the login failed. When I further do a Xbox live test I am told that there is a "connection error". This is the last stage of the router connecting to xbox live. My xbox is connected to the router it seems but the router cannot seem to connect to xbox live. I am using virgin media and I beleive this may be the problem? All help appreciated
 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Sorry to hear you're having problems. Let's try the simple stuff first. Unplug your modem and router from it's power source, wait at least 30 seconds and replug in. Now let's clear your XBOX's cache memory.

Clearing the Xbox 360 cache does not remove:

   Your gamertag

   Content that you have downloaded

   Game files

   Console software updates

   Press the Guide button on your controller, go to Settings, and select System Settings.

   Select Storage or Memory.

   Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select;   the cache will be cleared for all storage devices.)

   Select Clear System Cache.

When prompted to confirm storage device maintenance, select Yes.

Try that and if you need further assistance, repost. Always happy to help.

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Additional information:

Have tried resetting router, resetting network settings, turning both router and xbox on and off again. When I inspected my mtu setting it said was 0 which was weird. I then changed this to 1500 but still no success.

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I have also tried clearing cache to no avail

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Greetings Skilled!

Could you check if the MTU value on your router is still set to 1500.

Do you connect the Xbox to your wireless network or with an Ethernet cable?

Make sure UPnP (Universal Plug and Play) is enabled on your router. 

Remember to save/apply settings on your router and reboot. 

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thanks for the reply, my network is connected wirelessly but I tried with the wired ethernet cable as well and that did not work either.

I have checked the UPnP and the MTU value again and they are the correct.

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What is model number of your Virgin Media Hub/Super Hub (VMDGXXX)?

Have you tried to Port Forward network ports used by Xbox LIVE? If you choose to manually configure network ports to be forward, then you have to turn off UPnP for this to work.

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also if you have a turtle beach wireless headset or any other wireless headset that has a receiver that must be plugged in that can also interfere with your internet connection if you are running wirelessly. if you have one try unplugging it when you turn your xbox on.

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@XGN Cubs This is not the problem since the OP also tried a wired solution to no avail.

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