connecting to xbox live

i have been today to get a hard drive so ive got enough memory to download the update and it wont do it ive even tryed my brothers elite and its saying there is an error

 

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Last updated July 4, 2018 Views 2 Applies to:

it says its downloadin the bar gets to near the end and it says theres a problem im testin the connection and it says im connect to the internet but it wont go to the xbox live

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