Connecting to XBOX Live

I can't connect to XBOX Live to complete the update..  When asked to test xbox live connection, it successfully connects to the Network, Internet and half way through the XBOX Live connection I get the pop up prompting me that there is a XBOX Live update and I need to complete to proceed.  I click yes, it just hangs for several minutes then I get an error.  Cannot connect to XBOX LIVE.  

It will say that I can connect to the internet but not XBOX Live.

Any help will be huge!

thanks!

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

I forgot to add teh Status code

396B-0000-3080-0502-8007-2746

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i had the same problem i had to download it off the website put it on a usb drive then update it that way. But im still having problems connecting to live. I havent been able to connect to live since the update. And i have been trying all day

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Hey PINCHE - that error code typically means that your network hardware has a firewall that is blocking the update from being fully downloaded or installed. Are you using a wired or wireless connection? If the former, and you're connected to a router, try temporarily bypassing that router, and connecting directly to your modem in order to receive the update. Let me know if that helps! :)

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