Connecting to Xbox Live

My xbox wont sign me into xbox live and when it tries it says that there is a problem while signing in and when it does connect eventually all my friends avatars dont show up and when i try playing a game it disconnects me or my console freezes whats wrong with it ?

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hello there!

 

This issue could be down to your NAT Type (However I highly doubt, but it's best to be thorough and cover everything eh?...) NAT is an acronym known as Network Access Transition! Basically the connection between your router, and any device connected to it. NAT has three settings, Open > Moderate > Strict. We always want our NAT to be set to open! To learn more on how to test your NAT Type and then troubleshoot it, Click Here! That link will provide with everything you need to know about NAT Type

Now, if your connection is struggling with its performance, have a look here to see how you can troubleshoot this by clicking This Link. This may be due to your connection, so in the link provided will give you a certain amount of solutions to attempt of which may improve your connection! :)

 

Hope this helps!

Keep us posted!

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This happens every update.

Try the solutions in this link. support.xbox.com/.../system-update-help

Let us know if you get it updated.

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ive already updated i did it yesterday but today it wont connect and i deleted my profile and now when i try to redeem it it says that its un available and stuff

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Hello again!

 

If you could be a bit more specific about the errors you are recieveing, we will be able to help you further with some specific troubleshoot / solution steps! :)

 

Kind regards,

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