connecting to xbox live (kinect)

I having a problem with connecting with my friend on the kinect.if I send the invite, I can see me bt I cant see my friend and vice versa .it will freeze n then it says end call .is it because of my internet connection?

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

Could be, or could be your router.

A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:

 

1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then

2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).

3) unplug power from the modem.

4) Wait at least 5 minutes then replug the modem/gateway power.

5) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.

6) Wait until the WiFi light on the router is on; you may or may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Plug in and turn on the Xbox.

 

If the problem persists, please send us the info we need below:

 

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

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I have a SMC8014W-G BROADBAND WIRELESS GATEWAY

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If the problem persists after the five minute sequential power cycle, please send us the info we need below:

What Country/State/Province do you live in?

Gateway brand & model number: SMC8014W-G  - see http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/01-modems-gateways/smc/f/3179.aspx for helpful details

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? NO - not available

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I D'ont Know

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Mc AyMaN32, if you have a real issue, please describe it and answer the questions listed above. Thank you.

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Ok I'M sorry I just want freinds

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