Connecting to Xbox live but serious lag & unable to play


i've had no issues up until about 3/4 days ago when all of a sudden I started experiencing extreme lag when playing online or trying to watch the sky player.


sky player buffers every few seconds (even on the lowest quality) &  i've been unable to play Fifa11 or Call of Duty online without getting kicked out almost immediately.


What Country/State/Province do you live in? UK/Cambs/Peterborough

Modem brand & model number: 

Router brand & model number: 

Network Connection Type: Wireless

If Wireless, what type of encryption are you using? WPA2-Personal

Things you have tried: Rebooting the router

Is UPnP Enabled? Unknown

Is NAT Type Open? 

Any Error Codes you encounter: 

What type of internet do you have? Cable/DSL/T1/3G? 

Who is your ISP(Internet Service Provider)? - O2

When you run "Test Xbox LIVE connection" what is the exact message shown on screen?

W: 0000 - 0021

X:  0000 - F001

Y: 20A8 - 4840

Z: 0000 - 0000





Question Info

Last updated July 4, 2018 Views 4 Applies to:

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