My console froze a few times Saturday, after restarting it, it had me download an update. I had to attempt the update 3 times before it worked. Now, it won't let me sign into xbox live half the time, and everything says it's working. Also, when I go in to my console, my avatar doesn't exist anymore, and I can't access my rewards (clothing). My avatar is normal when I'm on the website at the computer.
Incidentally, I just turned off auto-renew, which I didn't actively sign up for, so I can renew my gold membership manually. But my current membership doesn't expire until Feb 15th.
I tried contacting via chat, ambassador, and requesting a call, but the page won't load. It smells fishy to me.
Anyone have any guidance?