connected to xbox live but can' chat

I am in one state and my daughter is in another state. We used to be able to play and chat with each other, but my son, my son and daughter live together, hooked up his xbox, I lost connection to my daughter!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hope this helps: support.xbox.com/.../chat-messaging.aspx

If not then call Xbox Support: Toll free: (800) 4MY-XBOX or (800) 469-9269

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey, that likely means that one of you has a strict NAT setting. Can you all please answer the bold questions here, and post your responses in this forum?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.