Connected to internet but wont allow me to connect to xbox live

Hi my bank card recently expired an I had a new one. An I'd forgot to update my details on xbox live as payments were due to be taken as I was on a 1 month (month-month) membership. Since then every time I go to use my xbox whilst connected to the Internet it's not letting me use xbox-live. I have since updated my account details and still having the same problems. I was wandering if you could tell me what the problem was? Thanks
 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Hello,

Have you tried the suggestions here - support.xbox.com/.../browse .

support.xbox.com/.../contact-us is another good resource.  Cheers.

Kristian

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